How can we help?

Emma is an AI companion designed to provide emotional support, meaningful conversation, and entertainment connection. She uses advanced AI to understand your communication style, remember your conversations, and respond in ways that feel genuine and supportive. Emma adapts to your preferences and needs to create a personalized experience that helps with emotional wellbeing.

No, Emma is not a replacement for professional therapy. While she provides valuable emotional support and an entertainment presence, we recommend professional counseling for serious mental health concerns, emotional distress, or complex psychological challenges. Think of Emma as a supportive tool that can complement traditional therapy by providing consistent companionship and emotional connection.

Getting started is simple! Just create an account, share some basic information about yourself, and you can begin chatting with Emma right away. There's a brief onboarding process that helps Emma understand your preferences and what you're looking for in a companion. You can access Emma through our website or by texting her directly (US customers only).

Emma offers multiple forms of emotional support: she's a compassionate listener, provides validation and empathy, offers gentle guidance when appropriate, and creates a safe space for self-expression. Emma can help with everyday stress, feelings of loneliness, processing emotions, and providing consistent companionship when you need someone to talk to.

Emma is designed to fit into your life naturally. There's no minimum time requirement - you can chat for just a few minutes when you need a quick connection or have longer conversations when you want deeper engagement. Many users find that daily check-ins help build a meaningful relationship with Emma, but you can use the service in whatever way works best for you.

Privacy is our top priority. All conversations with Emma are encrypted and kept completely confidential. We never share your personal information or conversation details with third parties. Your interactions are private and secure, giving you a safe space to express yourself freely.

Yes, Emma is designed to remember important details from your conversations. This helps her provide more personalized and supportive responses over time. She'll recall your preferences, important events you've mentioned, and aspects of your personality to create a more authentic connection experience.

We use industry-standard encryption and security measures to protect your data. Our platform is fully compliant with privacy regulations, and we regularly audit our security practices. Your personal details and conversations are stored securely and accessible only to you.

You can pause or deactivate your account at any time. We keep your data secure for a period of time in case you decide to return, but you can request complete deletion of your data at any time. Emma will be there for you whenever you're ready to reconnect.

Emma is designed to handle sensitive information with care and discretion. While she provides support and guidance, she's programmed to recognize situations that require professional intervention and will recommend seeking appropriate help when necessary. All sensitive information is encrypted and protected.

You can update your personal preferences and profile details in your account settings. This helps Emma better understand your needs and provide more relevant support. We recommend updating your preferences periodically as your needs evolve.

Yes, you can pause your subscription at any time. During the pause period, you'll maintain access to your previous conversations, but new interactions with Emma will be limited. You can reactivate your subscription whenever you're ready to continue.

You can customize your notification preferences in your account settings. Choose when and how you want to receive notifications about new messages from Emma, check-in reminders, and other updates. This allows you to control your experience and interact with Emma on your terms.

Our support team is available 24/7 to help with any technical issues. You can reach us through the help center in your account, via email at support@emma-ai.com, or through our in-app chat support. We typically respond to all support requests within a few hours.

Your feedback helps us improve Emma! You can provide feedback directly in the app after conversations, through your account settings, or by contacting our support team. We regularly use user feedback to enhance Emma's capabilities and make her an even better companion.